Frequently Asked Questions
Everything you need to know about our Argan oil-infused beauty solutions.
How do I know if a Moroccanoil product is authentic?
To ensure you are purchasing genuine Moroccanoil products, only buy directly from our official website or authorized professional salons and retailers. Authentic products feature a unique tracking matrix code.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased on our website. Items must be in their original packaging and accompanied by the original packing slip to qualify for a full refund.
Are Moroccanoil products safe for color-treated hair?
Yes, all Moroccanoil shampoos, conditioners, and styling products are color-safe. Our formulas are sulfate-free, phosphate-free, and paraben-free to prevent color fading and stripping.
Do you offer international shipping?
Currently, our website ships to addresses within the United States. For international customers, please use our Salon Locator to find an authorized distributor or retailer in your country.
Are your products tested on animals?
No, Moroccanoil is committed to being cruelty-free. We do not perform animal testing on any of our products or ingredients, nor do we commission others to do so on our behalf.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.